Payment Policy for Digibrix Technology Sdn. Bhd.

Effective Date: 1st January 2025
Last Updated: 1st January 2025

This Payment Policy outlines the terms related to billing, refunds, promotional pricing, and late payments for all services provided by Digibrix Technology Sdn. Bhd. (“Digibrix,” “we,” “us,” or “our”). By using our services, you agree to this Payment Policy.

1. Payment Terms

1.1 Payment Methods
We accept the following payment methods:

• Credit/Debit Cards
• Bank Transfers
• Online Payment Gateways (e.g., PayPal, FPX)

1.2 Currency
All prices are listed and processed in [Currency]. Customers are responsible for any currency conversion fees charged by their payment provider.

1.3 Billing Cycles

• Services are billed in advance based on the selected billing cycle (monthly, annually, biennially, or triennially).
• Renewal invoices are issued 14 days before the due date to allow timely payments.

2. Money-Back Guarantee

We offer a 30-day money-back guarantee on the following services, subject to the conditions below:

• Web Hosting Packages
• Reseller Hosting Packages
• VPS Hosting Packages

Conditions for Refunds:

1. Refunds are limited to one per customer. Multiple services or signups under the same customer do not qualify for additional refunds.
2. Setup fees are non-refundable:
   • Web/Reseller Hosting: MYR 40.00
   • VPS Hosting: MYR 85.00
3. Refunds exclude costs for additional services, such as:
   • Domain registration and renewals
   • WHMCS licenses
   • Dedicated IPs
   • LiteSpeed or other license fees
4. Refunds are not granted for accounts terminated due to violations of our Terms of Service (TOS) or Acceptable Use Policy (AUP).
5. A written refund request must be submitted to [email protected] within 31 days of service cancellation.
6. Refunds are processed within 31 days of receiving the request.

Exceptions:

• Refunds are not available for services canceled outside the 30-day period.
• Domain name registrations and renewals are non-refundable.

3. Domain Name Policies

3.1 Registrations and Renewals
All domain name registrations and renewals are FINAL. Registry fees prevent us from offering refunds for these transactions.

3.2 Corrections
In the event of a misspelled domain, please contact [email protected] immediately. We will attempt to assist with corrections where possible, but changes may incur additional costs.

4. Late Payments

4.1 Payment Due Date
Invoices must be paid by the specified due date.

4.2 Grace Period and Late Fees

• A 4-day grace period is provided for overdue invoices.
• A 15% late fee will be applied to any invoice unpaid after the grace period.
• Accounts with invoices unpaid after 14 days may be terminated.

4.3 Account Suspension and Termination

• Services will be suspended if payment is not received within 5 days of the due date.
• Accounts unpaid for 14 days will be terminated, and all associated data, including backups, will be permanently deleted from our servers.

4.4 Notifications
We will make reasonable efforts to notify customers 24 hours prior to account termination.

5. Promotional Pricing

5.1 Introductory Discounts
Certain hosting packages are offered at discounted rates for first-time customers. These discounts are applicable only for the initial term.

5.2 Renewal Pricing
All services will renew at their regular rates after the initial term. Renewal prices are listed on our website.

5.3 Long-Term Discounts
For the best value, we offer discounted rates for customers choosing longer-term commitments:

• Annual (12 months)
• Biennial (24 months)
• Triennial (36 months)

Displayed prices on our website reflect the lowest possible rate based on term length.

6. Refund Exclusions

The following services are non-refundable under any circumstances:

• Domain registrations, renewals, or transfers
• Licenses (WHMCS, LiteSpeed, etc.)
• Setup fees
• Additional services, such as migrations or dedicated IPs
• Accounts terminated due to TOS or AUP violations

7. Data Deletion After Termination

In the event of account termination due to non-payment:

1. All data, including backups, will be permanently deleted.
2. There will be no recovery of data once termination occurs.

8. Payment Disputes

If you believe there is an error in your invoice, please contact [email protected] within 7 days of receiving the invoice. Disputes raised after this period may not be considered.

9. Changes to This Payment Policy

We reserve the right to modify this policy at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

For billing inquiries or refund requests, please contact:
Email: [email protected]

This Payment Policy ensures transparent communication about payments and refunds while protecting both Digibrix and its customers.