Privacy Policy for Digibrix Technology Sdn. Bhd.

Effective Date: 1st January 2025
Last Updated: 1st January 2025

At Digibrix Technology Sdn. Bhd. (“Digibrix,” “we,” “us,” or “our”), we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our websites or use our services.

We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia and global standards, including the General Data Protection Regulation (GDPR) where applicable.

1. Scope of the Privacy Policy

This policy applies to:

• Our website: https://digibrix.com.my
• Our blog: https://digibrix.com.my/blog
• All services and products offered by Digibrix.

This Privacy Policy does not cover how third parties process data collected through our services. Links to third-party websites are governed by their respective privacy policies.

2. Information We Collect

We collect various types of information to provide and improve our services.

2.1 Personal Information

“Personal Information” refers to data that identifies you as an individual. Examples include:

• Contact Information: Name, address, phone number, email address, and company name.
• Demographic Information: Date of birth, gender, and nationality.
• Technical Data: IP address, device information, operating system, browser type, and screen resolution.
• Billing Details: Credit/debit card details, billing address, and tax information (e.g., Tax ID).
• Domain Registration Information: ICANN-mandated data, including registrant name, contact details, and domain administration details.

2.2 Server Information

For customers using hosting services, we may collect:

• Server IP addresses.
• Software and operating system details.
• Configuration settings and virtualization data.
• Login credentials (for technical support purposes).

2.3 User Communications

If you contact us via email, phone, live chat, or other methods, we may collect communication details, such as:

• Your messages.
• Support requests.
• Feedback or testimonials.

2.4 Non-Personal Information

We collect aggregated data that does not directly identify you, such as:

• Website traffic statistics.
• Search queries.
• Behavior patterns on our platform.

2.5 Cookies and Tracking

We use cookies, beacons, and similar technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences.
• Analyze website usage.
• Deliver targeted advertisements.

3. Use of Information

We process your information to:

• Provide, improve, and personalize our services.
• Manage your account and authenticate your identity.
• Process payments and deliver invoices.
• Respond to support requests and inquiries.
• Notify you about product updates, promotions, or policy changes.
• Comply with legal and regulatory requirements (e.g., ICANN domain obligations).
• Prevent fraud, unauthorized access, and other malicious activities.

Where required by law, we will obtain your explicit consent before processing your data for marketing or advertising purposes.

4. Disclosure of Information

We may share your information with:

1. Service Providers: For payment processing, marketing, analytics, and technical support.
2. Regulatory Bodies: To comply with Malaysian laws, ICANN, or GDPR requirements.
3. Business Transfers: In the event of a merger, acquisition, or sale of Digibrix.
4. Public Whois Database: For domain registrations, as required by ICANN.
5. Law Enforcement: To comply with lawful requests, subpoenas, or court orders.
6. Your Consent: When explicitly authorized by you.

5. Data Storage and Security

Your data is stored on secure servers located in Malaysia and other jurisdictions. We implement industry-standard safeguards, such as:

• SSL encryption for data transmission.
• Firewalls and intrusion detection systems.
• Access controls and employee training programs.

Despite our efforts, no system is entirely secure. You are encouraged to use strong passwords and monitor your accounts.

6. Retention of Information

We retain your personal data only as long as necessary for:

• Providing services.
• Complying with legal obligations.
• Resolving disputes.
• Enforcing agreements.

When no longer needed, data is securely deleted or anonymized.

7. Your Rights

Under PDPA and GDPR (where applicable), you have the right to:

1. Access Your Data: Request a copy of the personal data we hold about you.
2. Correct Your Data: Update inaccurate or incomplete information.
3. Withdraw Consent: Revoke your consent for data processing.
4. Restrict Processing: Limit how we use your data.
5. Data Portability: Receive a copy of your data in a structured, machine-readable format.
6. Erase Your Data: Request deletion of your data (subject to legal obligations).

To exercise your rights, contact us at [email protected].

8. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect data from children under 13. For minors (13–18), parental consent is required.

9. International Data Transfers

Your data may be transferred to countries with varying privacy laws. We take steps to ensure adequate protection through contracts or certifications.

10. Marketing and Communications

We may send you promotional emails or newsletters. You can opt out by clicking the “unsubscribe” link or contacting [email protected].

11. Cookies and Tracking Technologies

Cookies We Use

• Strictly Necessary: For core functionality.
• Performance: To analyze website usage.
• Targeting: To deliver relevant advertisements.

You can manage cookie preferences through your browser settings. For more details, visit www.allaboutcookies.org.

12. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Review their policies before sharing personal data.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the “Last Updated” date.

14. Contact Us

If you have questions, complaints, or requests regarding this Privacy Policy, please contact us:

Email: [email protected]

We strive to resolve all complaints and inquiries promptly.