Effective Date: 1st January 2025
Last Updated: 1st January 2025

Welcome to Digibrix Technology Sdn. Bhd. (“Digibrix,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our websites, products, and services (collectively, the “Services”). By using our Services, you agree to these Terms. If you do not agree, please discontinue use of our Services.

1. Definitions

For the purpose of these Terms:

• “Customer,” “User,” or “You” refers to anyone accessing or using our Services.
• “Services” refers to web hosting, domain registration, VPS hosting, reseller hosting, and any other products or services provided by Digibrix.
• “Account” refers to your registered user account with Digibrix.

2. Acceptance of Terms

By accessing or using our Services, you represent that:

1. You are at least 18 years old or have obtained parental/guardian consent if you are between 13 and 18 years old.
2. You have the legal authority to enter into these Terms on behalf of yourself or the organization you represent.
3. You will comply with all applicable laws and regulations.

3. Modifications to Terms

We reserve the right to update these Terms at any time. Changes will be posted on our website with the updated “Last Updated” date. Your continued use of the Services after such updates constitutes your acceptance of the revised Terms.

4. Account Registration

1. Eligibility: You must provide accurate, current, and complete information during registration.
2. Responsibility: You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
3. Unauthorized Use: Notify us immediately if you suspect unauthorized access to your account.

5. Use of Services

5.1 Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. Prohibited activities include:

• Engaging in fraudulent or deceptive practices.
• Hosting or distributing harmful content, such as malware, viruses, or phishing scams.
• Violating intellectual property rights of third parties.
• Spamming or sending unsolicited communications.
• Accessing, interfering with, or disrupting the Services or servers.

5.2 Prohibited Content

You must not use our Services to host, store, or share content that:

• Is illegal, harmful, or offensive.
• Promotes violence, hatred, or discrimination.
• Contains pornography or explicit adult material.
• Violates local, national, or international laws.

6. Payment and Billing

6.1 Fees

• All fees for Services are listed on our website and are subject to change.
• Payments must be made in advance for the selected billing cycle.

6.2 Taxes

All fees exclude applicable taxes, which will be added at checkout unless otherwise specified.

6.3 Payment Methods

We accept payments via credit/debit card, bank transfer, and other methods specified during checkout.

6.4 Late Payments

Failure to pay on time may result in:

• Suspension or termination of your account.
• A late payment fee or interest on overdue amounts.

7. Termination and Suspension

7.1 By You

You may terminate your account or Services at any time by contacting [email protected]. Termination does not absolve you of any outstanding payment obligations.

7.2 By Us

We may suspend or terminate your account immediately if:

• You violate these Terms.
• Non-payment of fees persists after reminders.
• Your use of the Services poses a security threat.

7.3 Data Deletion

Upon termination, your data will be deleted or rendered inaccessible, except as required by law.

8. Refund Policy

Refunds are provided only as specified in our refund policy. Generally:

• Domain registration fees are non-refundable.
• Hosting services may qualify for a refund under specific conditions.

9. Intellectual Property

9.1 Our Content

All content on our website, including text, graphics, logos, and software, is owned by Digibrix and protected under intellectual property laws.

9.2 Your Content

You retain ownership of the content you upload to our servers. By using our Services, you grant us a non-exclusive license to use, copy, and store your content for service provision.

9.3 Third-Party Infringement

We respect intellectual property rights and comply with takedown requests under applicable laws, including the Digital Millennium Copyright Act (DMCA).

10. Limitation of Liability

To the fullest extent permitted by law:

1. Digibrix is not liable for indirect, incidental, or consequential damages arising from your use of the Services.
2. Total liability for any claim related to the Services is limited to the amount paid by you in the last 12 months.

11. Disclaimer of Warranties

Our Services are provided “as is” and “as available,” without warranties of any kind. We disclaim:

1. Any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
2. Responsibility for interruptions, errors, or inaccuracies in the Services.

12. Indemnification

You agree to indemnify and hold Digibrix, its affiliates, and employees harmless from any claims, damages, or liabilities arising from:

1. Your use of the Services.
2. Violation of these Terms.
3. Infringement of third-party rights.

13. Privacy Policy

Your use of the Services is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Services, you consent to the data practices described therein.

14. Force Majeure

Digibrix is not responsible for delays or failures caused by events beyond our control, such as natural disasters, labor strikes, government actions, or internet service disruptions.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of Malaysia. Any disputes will be resolved through:

1. Negotiation between parties.
2. If unresolved, arbitration in accordance with Malaysian Arbitration laws.

16. Third-Party Services

Our Services may include integrations with third-party providers. We are not liable for the practices or terms of these providers. Your use of third-party services is subject to their respective terms.

17. Amendments

We reserve the right to amend these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.

18. Contact Information

If you have questions about these Terms, please contact us:
Email: [email protected]

By using our Services, you agree to comply with these Terms. Thank you for choosing Digibrix Technology Sdn. Bhd. for your hosting and domain management needs.